Privacy Statement

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:
“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable person is one
who can be identified, directly or indirectly, in particular by reference to an identifier or to one or more factors
specific to the physical, physiological, genetic, mental, economic, cultural or social identify of that person”.

We may collect the following information:

  • Name and job title.
  • Contact information including email address, telephone numbers and postal address.
  • The IP address(es) you use or from which you access our services.
  • Demographic information such as postcode, preferences and interests (for example, which topics you may
    have elected to receive marketing information about).
  • Other information relevant to customer surveys and/or offers.
  • All communications to and from our organisation (written, electronic or voice) may be recorded.

We need personal data in order for us to provide you with the service(s) to which you have contracted or otherwise
given your consent.
We are committed to ensuring the information that we collect and use is appropriate for this purpose and does not
constitute an invasion of your privacy.

We do not pass on any information to third parties and only share our data between Charles Faram & Co Ltd (UK), Charles Faram Inc. (USA) and Charles Faram Brewing Supplies (Canada).

Charles Faram will process (collect, store and use) the information you provide in a manner compatible with the
General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date,
and not keep it for longer than is necessary.

Charles Faram is required to retain information in accordance with the law, such as information needed for company
tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific
business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending
on individual business needs.

Where you have given us your consent, we may use your information to contact you with details about products and
services which we feel may be of interest to you.

You can grant or withdraw your consent or change your contact preferences via our web site or by writing to us.

We may also contact you when we feel the information is relevant to the services which we are contracted to provide
to you.

Charles Faram at your request, can confirm what information we hold about you and how it is processed. If Charles
Faram does hold personal data about you, you can request the following information:

  • Identity and the contact details of the person or organisation that has determined how and why to process your
    data. In some cases, this will be a representative in the EU.
  • Contact details of the Data Protection Officer (where applicable).
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of Charles Faram or a third party, information about those
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • If we intend to transfer the personal data to a third party or international organisation, information is available about how we do this securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure that there are specific measures in
    place to secure your information.
  • How long the data will be stored.
  • Details of your rights to correct, erase, restrict or object to such processing.
  • Information about your right to withdraw consent at any time
  • How to lodge a complaint with the supervisory authority.
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to
    enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • The source of personal data if it was not collected from you.
    Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

Charles Faram require two forms of ID from the following list, one of which must be photographic, when information
on your personal data is requested:

  • Photo driving licence.
  • Passport.
  • Birth certificate.
  • Utility bill from within the last three months.

Contact name: Paul Corbett
Telephone: +44 (0)1905 830734

Charles Faram & Co Ltd
The Hop Store
Monksfield Lane
WR13 5BB

The Charles Faram GDPR owner is the Owner of this document and is responsible for ensuring that this statement is
reviewed in line with the requirements of current legislation.

Charles Faram & Co Ltd collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Charles Faram & Co Ltd also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Charles Faram & Co Ltd. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Charles Faram & Co Ltd for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Charles Faram & Co Ltd Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Charles Faram & Co Ltd public message boards, this information may be collected and used by others. Note: Charles Faram & Co Ltd does not read any of your private online communications.

Charles Faram & Co Ltd encourages you to review the privacy statements of Web sites you choose to link to from Charles Faram & Co Ltd so that you can understand how those Web sites collect, use and share your information. Charles Faram & Co Ltd is not responsible for the privacy statements or other content on Web sites outside of the Charles Faram & Co Ltd and Charles Faram & Co Ltd family of Web sites.

Charles Faram & Co Ltd collects and uses your personal information to operate the Charles Faram & Co Ltd Web site and deliver the services you have requested. Charles Faram & Co Ltd also uses your personally identifiable information to inform you of other products or services available from Charles Faram & Co Ltd and its affiliates. Charles Faram & Co Ltd may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Charles Faram & Co Ltd does not sell, rent or lease its customer lists to third parties. Charles Faram & Co Ltd may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Charles Faram & Co Ltd may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Charles Faram & Co Ltd, and they are required to maintain the confidentiality of your information.

Charles Faram & Co Ltd does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Charles Faram & Co Ltd keeps track of the Web sites and pages our customers visit within Charles Faram & Co Ltd, in order to determine what Charles Faram & Co Ltd services are the most popular. This data is used to deliver customized content and advertising within Charles Faram & Co Ltd to customers whose behavior indicates that they are interested in a particular subject area.

Charles Faram & Co Ltd Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Charles Faram & Co Ltd or the site; (b) protect and defend the rights or property of Charles Faram & Co Ltd; and, (c) act under exigent circumstances to protect the personal safety of users of Charles Faram & Co Ltd, or the public.

The Charles Faram & Co Ltd Web site use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Charles Faram & Co Ltd pages, or register with Charles Faram & Co Ltd site or services, a cookie helps Charles Faram & Co Ltd to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Charles Faram & Co Ltd Web site, the information you previously provided can be retrieved, so you can easily use the Charles Faram & Co Ltd features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Charles Faram & Co Ltd services or Web sites you visit.

Charles Faram & Co Ltd secures your personal information from unauthorized access, use or disclosure. Charles Faram & Co Ltd secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Charles Faram & Co Ltd will occasionally update this Statement of Privacy to reflect company and customer feedback. Charles Faram & Co Ltd encourages you to periodically review this Statement to be informed of how Charles Faram & Co Ltd is protecting your information.