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+44 (0)1905 830734

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The Hop Store, Monksfield Lane, Newland, Worcestershire, WR13 5BB

EU Based Frequently Asked Questions

We have compiled a list of your most asked questions regarding shipments into Europe following the end of the transition period. We will be looking to update this page as more information becomes available to us. However if you do have any questions that are not covered here, do not hesitate to contact any member of the international team who will be more than happy to help.

 

Are there any restrictions on products that can now be ordered?

We can still ship the majority of our products with minimal impact. GB and EU hops are not affected in anyway and can be transported easily. We are still working closely with the relevant authorities to make sure the movement of products with origins outside of this area, for example the varieties from the USA & New Zealand, can also move across the border with ease.

How long will it take to receive my order?

At the moment it is difficult for us to provide our customers with an exact delivery date for each order. There are delays on the borders going into Europe, and consignment information is not currently being updated by the couriers until they have cleared customs. There are a number of new documents that are required depending on what it is we are shipping. Where possible we will be shipping multiple consignments to ensure, should there be any issues, only part of the order is impacted.

What new documents are being included with my order?

We will be applying for Certificates of Attestation for each variety of hop on each order. The authorities handling the attestations are currently working very hard to get these out in a reasonable time, however as this is a new process, we are still expecting some delays getting this information across. Orders containing Organic products will also need a Certificate of Inspection. These documents are provided as a free issue and will not be charged on your invoice. Phytosanitary certificates should not be required on these orders, but may vary by country. We can supply a signed document that confirms this if it is required.

Are there any additional custom fees or duties that need to be paid?

There are no additional fees or duties on the English varieties. Unfortunately at the moment there is a 5.8% tariff on the European, USA and New Zealand varieties. We are currently looking at reducing price on the invoice, where possible for these varieties. This should ensure that you are not being charged more for these varieties for the time being. However any additional import costs and charges will need to be covered by our customers as these vary depending on the destination country and are unfortunately outside of our control. This will need to be followed up with the couriers to see what costs can be reclaimed.

What VAT will I need to pay?

VAT will need to be paid by our customers but should still continue to be claimed back in the usual way for your country.

Is my contract still valid and can I contract for next year?

All contracts remain valid. As per the information above we will be working closely with he relevant authorities to ensure that we can get your orders shipped out as quickly as possible. It would be worth getting any orders to us in plenty of time to allow for the additional paperwork requirements to be completed and to minimise the impact on your brewing operations. We would still advise looking at your contract requirements for the 2021 New Zealand Harvest and 2021 Northern Hemisphere harvests.

Will I pay more for delivery?

We have worked hard with our couriers to offer the best possible pricing for deliveries. We have managed to work out a new pricing structure dependant on the weight of the consignment that remains to be very competitive, please do not hesitate to contact us for this pricing.

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About Us

Charles Faram has been established as merchants of hops and hop products for over 150 years. The company, which was originally based in  Worcester, now resides in the small hamlet of Newland, situated at the foot of the picturesque Malvern Hills.

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