Privacy policy

We are a grower-owned hop merchant,  situated  Newland, Worcestershire. We also have offices and cold stores in Yakima, Portland and Toronto.

Charles Faram provides a range of hop varieties available from stock in both Nitrogen flushed, vacuum packed leaf hops and Type 90 pellets. We have our own dedicated hop breeding programme producing new and exclusive varieties every year.

Farams also offer a full range of hop products from its hop inspiration range for bittering, flavour and aroma addition.

With malt, brewing aids, yeast, closures, kegs, and sensory training kits, our range of products is aimed at providing maximum diversity for all brewing needs.

Email: dp@charlesfaram.com

Telephone: (+44) 01905 830734

The personal data we would like to collect from/process on you is from the list shown below.   We will tell you explicitly at the point of collection which data we require, the lawful grounds for processing and the retention time:

 

Personal data type

Source

Name

Data Subject or Other

Gender

Data Subject or Other

Address

Data Subject or Other

Telephone number(s)

Data Subject or Other

Email address

Data Subject or Other

Job title

Data Subject or Other

Image

Data Subject

Signature on contract

Data Subject

  • Provision and maintenance of contract
  • Customer contact to resolve issues
  • Customer contact to plan and install installation or maintenance of products
  • Data sharing between operational teams to assist in meeting customer requirements
  • Complaints investigation and resolution
  • Performance and KPI data analysis
  • Invoicing and contract financial management

Any legitimate interests pursued by us, or third parties we use will be advised to you at the time we collect your personal data.

  • By accepting this privacy notice, you are giving us your permission to process your personal data specifically for the purposes identified.
  • Consent is required for Charles Faram and Company Limited to process personal data where there is no overarching legal reason for the processing of personal data, but it must be freely given. Where we are asking you for sensitive data we will always tell you why and how the information will be used.
  • Where we are processing your personal data on the basis of consent, you may withdraw your consent at any time by following the procedure described in our document: Withdrawal of Consent Procedure.
  • Charles Faram and Company Limited will not pass on your personal data to third parties without first obtaining your consent, unless that is a necessary part of our processing procedure and we have advised you of that need at the point of the collection of the data.
  • We may pass your personal data to the following third parties for the reasons shown below as part of the processing activities.
 
Name of organisation Location EU/Non EU Safeguards in place to protect your personal data Reasons for sharing data
HMRC EU GDPR compliant Legal obligations of the controller
Pension provider EU GDPR compliant Legal obligations of the controller
Third parties whose products and services we market to you EU GDPR compliant  
Credit reference agencies EU GDPR compliant  
Official distributors EU GDPR compliant  
Print and mailing houses EU GDPR compliant  
 

Charles Faram and Company Limited will process and store the personal data in accordance with the company retention period as detailed in the Retention Period Procedure.

At the point that the company’s retention policy has determined that any personal data is to be deleted/destroyed, it is a requirement of the GDPR that removal of data is carried out securely. Charles Faram and Company Limited destroy personal data as follows:

 

  • Physical documentation is shredded internally. The shredded paper is bagged and labelled as ‘Shredding’ and is collected by a contracted third party to be shredded securely.

  • Electronic data is deleted from the server location(s)

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:
• Right of access – you have the right to request a copy of the information that we hold about you in line with the Subject Access Request procedure and using the Subject Access Request Form.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organisation.
• Right to object – you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
• Right to judicial review: if Charles Faram and Company Limited refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined below.

All of the above requests will be forwarded on should there be a third party involved in the processing of your data.

If you wish to exercise any of these rights, please contact the Data Protection Manager by email: dp@charlesfaram.com

In the event that you wish to make a complaint about how your personal data is being processed by Charles Faram and Company Limited or by a third party as described above or about how a complaint has been handled, you have the right to complain to Charles Faram and Company Limited data protection representative, or to lodge a complaint directly with the supervisory authority.

The details for these contacts are:

 

 Supervisory authority contact detailsData Protection Manager contact details
Contact nameInformation Commissioner’s OfficeCharlie Gorham
Address line 1Wycliffe HouseCharles Faram and Company Limited
Address line 2Water LaneThe Hop Store, Monksfield Lane
Address line 3WilmslowNewland
Address line 4CheshireWorcestershire
Address line 5SK9 5AFWR13 5BB
Emailcasework@ico.org.ukdp@charlesfaram.com
Telephone0303 123 111301905 830 734