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The Hop Store, Monksfield Lane, Newland, Worcestershire, WR13 5BB

Customer Service Administrator

Newland, Malvern, UK

With offices in the UK, the USA and Canada, Charles Faram has been at the forefront of the brewing industry for over 150 years, providing the world’s best hops, malts, yeast and brewing aids.  Based in Newland, Worcestershire, Charles Faram has a passion for delivering high-quality brewing supplies to brewers across the globe and strives to provide first class customer service.

The Customer Service Administrator will have an excellent telephone manner, being able to communicate with customers in a clear and professional manner. IT skills are essential, familiarity with Microsoft Office 365 suite in particular.

The role includes being responsible for providing accurate administrative services to ensure effective and efficient operations within the department in line with the company procedures supporting our award winning customer service.

Position: Full Time

Working Hours: 08:30 – 17:00

Essential duties and responsibilities

  • Taking sales order via the telephone/email and answering general customer queries
  • Checking customers’ account details and customer sales contracts to ensure that orders are processed correctly
  • Processing sales orders on our ERP platform
  • Dealing with customer complaints and arranging corrective action
  • Performing general office duties and additional functions as required

Key skills

  • Good communication skills
  • Accuracy and attention to detail
  • Ability to work on own initiative or as part of a team, in a busy work environment
  • The ability to prioritise workload

Knowledge and/or experience

  • Microsoft Office 365, Access, Word and Excel
  • Knowledge of brewing and the industry is not essential, training will be given


Please send a covering letter and CV to
Tina George, Operations Director

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About Us

Charles Faram has been established as merchants of hops and hop products for over 150 years. The company, which was originally based in  Worcester, now resides in the small hamlet of Newland, situated at the foot of the picturesque Malvern Hills.

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