Robbie and Octawia

Robbie and Oktawia

It’s later than planned, but I have started brewing a single hopped pale today with Oktawia (Octavia), a new variety from  Poland.

This hop is a cross between Brewers Gold, Northern Brewer & a wild hop variety from the former Yugoslavia.

We don’t know much about it but have read descriptors such as honeydew melon, white grape, lime, cucumber, apple & tropical fruits – to name but a few! 

If you don’t want to wait for my findings before you order, the UK office has a small quantity of T90 pellets available in 2kg foils. 

Contact our Sales team for more information.

Brew updates to follow….

Join the team: Customer Service Administrator

Customer Service Administrator

Newland, Malvern, UK

With offices in the UK, the USA and Canada, Charles Faram has been at the forefront of the brewing industry for over 150 years, providing the world’s best hops, malts, yeast and brewing aids.  Based in Newland, Worcestershire, Charles Faram has a passion for delivering high-quality brewing supplies to brewers across the globe and strives to provide first class customer service.

The Customer Service Administrator will have an excellent telephone manner, being able to communicate with customers in a clear and professional manner. IT skills are essential, familiarity with Microsoft Office 365 suite in particular.

The role includes being responsible for providing accurate administrative services to ensure effective and efficient operations within the department in line with the company procedures supporting our award winning customer service.

Position: Full Time

Working Hours: 08:30 – 17:00

Essential duties and responsibilities

  • Taking sales order via the telephone/email and answering general customer queries
  • Checking customers’ account details and customer sales contracts to ensure that orders are processed correctly
  • Processing sales orders on our ERP platform
  • Dealing with customer complaints and arranging corrective action
  • Performing general office duties and additional functions as required

Key skills

  • Good communication skills
  • Accuracy and attention to detail
  • Ability to work on own initiative or as part of a team, in a busy work environment
  • The ability to prioritise workload

Knowledge and/or experience

  • Microsoft Office 365, Access, Word and Excel
  • Knowledge of brewing and the industry is not essential, training will be given

Interested?

Please send a covering letter and CV to
Tina George, Operations Director
betinageorge@charlesfaram.co.uk

Closing date: 31st May 2019

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Join the team: International Sales Advisor

International Sales Advisor

Newland, Malvern, UK

Are you passionate about the craft beer industry?  Do you show up early when you know there’s going to be a cask tapped?  Do you plan your tourism around the craft breweries you want to visit at your destination?  Well, we’ve been guilty of all of these.  If you said “yes” to any, you just might be the fit we’re looking for to join our UK based team at Charles Faram.   

 With offices in the UK, the USA and Canada, Charles Faram has been at the forefront of the brewing industry for over 150 years, providing the world’s best hops, malts, yeast and brewing aids.  Based in Newland, Worcestershire, Charles Faram has a passion for delivering high-quality brewing supplies to Craft Brewers across the globe and strives to provide first class customer service.

The International Sales Advisor will be the face of outside sales in Southern Europe and will cultivate new and strengthen existing customer relationships through regular visits. In addition, this position will need to provide after-sales support and work closely with finance, administration and operational teams to ensure each sale/order is accurate from start to finish. This position will require approximately 75% office time and 25% travel.

Summary: The International Sales Advisor will be responsible for generating leads in Southern Europe while also playing the role of account manager for existing clients.

Essential Duties and Responsibilities

  • Act as main sales and customer service contact for clients in Southern Europe who have questions about their accounts, contract balances or product availability
  • Visit trade shows/events or regional clients to maintain solid relationships with existing customers and generate opportunities with new ones
  • Contact lost customers and enquire why business was lost
  • Use industry network to introduce our company and generate new leads
  • Receive orders directly from customers and verify accuracy against company resources to include but not limited to sales plans, contract databases, customer order history and the company’s prevailing sales strategy
  • Prepare accurate and timely sales orders to submit for processing
  • Respond to enquiries and complaints from customers and give after-sales support when requested
  • Project creation and management 
  • Assist in Marketing strategy and help identify key demographics that need targeting
  • Work with team management to maintain current price lists and re-evaluate price points to accelerate stock turnover and ensure relevance in times of market fluctuations
  • Perform administrative and office support activities, as needed
  • Perform other duties as required to support these processes

Minimum Qualifications

  • A Business Administration, Marketing or Finance qualification preferred
  • Sales or customer service experience preferred
  • Ability to maintain a mature, problem-solving attitude in all situations

Other Skills

  • Passion for the craft brewing industry is a huge plus
  • Strong phone contact handling skills and active listening
  • Ability to multitask, prioritise and manage time effectively
  • Highly proficient on Microsoft applications (Outlook, Word, Excel)
  • Excellent written and verbal communication
  • High degree of accuracy and attention to detail 
  • Work with minimal supervision

Interested?

Send a covering letter and CV to

Andrew Whalley, International Sales Manager

andrewwhalley@charlesfaram.co.uk

Closing date: 31st May 2019

Download PDF version

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Applicant privacy notice

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Five minutes with Faram’s – Matheau Hicks and Oliver Parsons of Arundel Brewery

Matheau Hicks and Oliver Parsons of Arundel Brewery

What’s your favourite hop?

 

Oliver: my favourite hop is Mosaic®

What’s your favourite beer?

 

Oliver: my favourite beer is not available in the UK and is Swish by Bissell Brother, it’s phenomenal

 

Mat: Westmalle dubbel

Favourite Food & Beer pairing?

 

Oliver: You can’t beat a good spicy meat pizza with a lovely NEIPA

Favourite beer destination?

 

Oliver: Last year I had the opportunity to tour the New England area of America and it has amazing taprooms and great beer to boot

 

Mat: Belgium. I have been a few times and it has been amazing beer and weather.

Favourite pub in the UK?

 

Oliver: The Lockhart tavern in Haywards Heath, It has the nicest staff with an great ever changing craft beer range

 

Mat: Georgi Fin in Worthing, Was my local micro pub.

What’s the one item in the brewery you couldn’t live without?

 

Oliver: I could not live without our Anton Paar cbox

 

Mat: Tea bags!

Favourite song/album/artist/music to play during a brew day?

 

Oliver: Its pretty much non stop metal throughout the day but mostly KillSwitch Engage

 

Mat: Metal with splatters of synthwave and some occasional Kraftwerk.

If you weren’t in the brewing industry, what would you be doing?

 

Oliver: I’d probably still be stuck behind a desk as a picture editor

 

Mat: Producing in the TV & Film world.

Biggest inspiration in brewing?

 

Mat: Local legend Mark Tranter. Dark Star were the first beers I was drinking and what he is now doing at Burning Sky is just awesome!

Favourite beer festival?

 

Oliver: Northern Monk’s Hop City Leeds

What got you into brewing?

 

Mat: I had always wanted to give it a go and my wife bought me a kit one Christmas. I told myself I wouldn’t let this hobby get out of hand. So here I am!

Favourite interest/hobby outside of brewing?

 

Mat: I do late Victorian military re-enactment (Zulu war era). It’s a good switch off and great sitting round a camp fire in the evening drinking far too much port with friends.

What’s the last beer you brewed?

 

Our brand new DIPA “Dragonfly”

Fuggles or Goldings?

 

Oliver: Golding

Mat: Goldings

 

What’s next for Arundel Brewery?

 

Getting our brand-new canning line up and running